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Using Your VA Benefits

If you wish to attend CTC using your Veteran educational benefits, inquire at the CTC Veteran Services office serving your location to obtain needed information relative to your enrollment and certification of attendance to Veterans Affairs (VA). The first step is to submit a copy of your Certificate of Eligibility (COE) for your chapter to the Office of Veteran Services serving your location. The COE is issued by the Department of Veteran Affairs. Designated CTC offices are:

  • If you are located in Texas, the Central Campus Veteran Services department located in the Student Services Building 215, email veteran.services@ctcd.edu, 254-526-1480 is your office. Requested documents can be attached to the "Student to Staff" eForm and submitted to the "Texas" destination based on your last name. Or, attach your Certificate of Eligibility (COE) to the Veterans Enrollment Certificate (VEC) eForm when submitting your request to be certified in your courses. The CTC Fort Cavazos Student Services office located in Building 3201, 72nd Street, on Fort Cavazos can also provide students with assistance. Contact information for CTC Fort Cavazos is 254-526-1917/1916 or email CavazosStudentSvcs@ctcd.edu.
  • If you are enrolled in classroom courses at a CTC site outside Texas, your CTC site representative is your point of contact. Phone numbers and email addresses can be located on the CTC main website under Locations and select the "Other U.S. Sites" or contact the main Continental Campus office at 254-526-1222. 
  • If you are a distance learner outside Texas, the CTC Eagles on Call Center on the Central Campus at eaglesoncall@ctcd.edu or 254-526-1296 assists you. Documents such as the COE can be emailed to eaglesoncall@ctcd.edu or attached to the Student to Staff eForm and select the "Outside Texas or Overseas" destination. 

An approved, certificate/degree plan is required before certification of your initial semester. A copy of your degree plan can be obtained through academic advising. Transfer students should have copies of all previous transcripts for initial advising sessions. It is your responsibility to inform the CTC Veteran Services office of any changes in enrollment status by emailing veteran.services@ctcd.edu. The monthly rates of payment to veterans are provided for by Public Law 94-502.

Veteran Affairs requires servicemembers and veterans using VA benefits to have their military education and experience evaluated by the end of their first semester. The Joint Services Transcript (JST) must be on file at CTC and is the source document for awarding college credit for military education and experience. If you attended other colleges and/or universities prior to enrolling with CTC, request official transcripts from each college and/or university sent to CTC Student Services Incoming Transcripts, P.O. Box 1800, Killeen, TX 76540. Request your JST be sent to the same address. Submit your request for a military evaluation through the CTC Student Services Evaluations department. Evaluated request is located online at https://www.ctcd.edu/students/current-ctc-students/evaluated-credit/. Upon completion of your military evaluation, provide the CTC Veteran Services Office with a copy of your updated degree plan.

Records of progress are kept by Central Texas College on veterans and non-veteran students alike. Your course grades are available through your Eagles Self-Service account at the end of each scheduled term. Central Texas College is required to report all probation and suspensions to the Veteran Affairs (VA).

All complaints should first go through the student complaint form in Etrieve. Concerns after the process is completed can be addressed through VA GI Bill® Feedback System* by going to the following link: http://www.benefits.va.gov/GIBILL/FEEDBACK.ASP. The VA will follow up through the appropriate channels to investigate the complaint and resolve it satisfactorily.

*GI Bill® is a registered trademark of the U.S. Department of Veteran Affairs (VA). More information about education benefits offered by VA is available on the official U.S. government Web site at https://benefits.va.gov/gibill.

NOTE You must submit the completed Veterans Enrollment Certificate eform to the CTC Office of Veterans Services each semester/term that you enroll and when you make changes to your class schedule.