Academic Appeal Process
CTCD faculty and staff maintain an open-door policy for all students attending Central Texas College. This means that any student problem should, if possible, be worked out between the student and the faculty or staff member directly involved with the problem. If the student feels that he/she cannot address the issue with the faculty or staff member and/or the problem remains unsolved, he/she should immediately consult the Department Chair, or for online courses, the Online Manager. The student may also contact the Director of Student Life or the Dean or Associate Dean for that campus for direction as to next steps.
A faculty member will not be required to respond to a complaint, regarding academic issues, such as grades, that is not in writing and, when appropriate, does not have specific documentation such as dates, times, materials, etc.
An appeal allows a student to make a formal request for a review of the decision made by an instructor. The appeal is reviewed by a higher authority, where a student can request a change to the decision made by the instructor. A full appeal has the following steps, but it can be resolved at any step:
Level 1: In order to file an appeal, the student must present his/her case in writing to the instructor. The instructor or student may request a meeting, either virtually or in-person, or the process can continue solely in writing via email. Regardless of whether the process has included meetings or not, the instructor must provide his/her decision to the student in writing.
Level 2: If the student wishes to continue the appeal process, within (3) three business days of the date of the instructor’s written decision, the student must contact, the Online Manager (online courses), Department Chair (face-to-face, SVL, or blended courses), or Site Director in writing to state his/her case. If no Online Manager is assigned, the student may directly contact the Department Chair or Site Director. The Online Manager, Department Chair, or Site Director will review all documentation and provide a written decision to the student with a copy to appropriate supervisors.
Level 3: If the student is not satisfied with the Level 2 response and wishes to appeal the decision, the student can appeal in writing to the Academic Misconduct Committee (AMC) through the responsible Dean. This is the last level of appeal. This appeal must be received by the Dean no later than (3) three business days following the date of the Level 2 decision. At this level, the responsible Dean will ask the Online Manager, Department Chair, or Site Director to gather all documentation related to the case and submit it to the responsible Dean, so it can be provided to the AMC for further investigation. The responsible Dean assembles an AMC composed of Student Success department staff and faculty. After reviewing all documentation, the recommendations of the AMC are compiled by the Committee Lead and provided to the responsible Dean. The Dean reviews everything and approves/disapproves. If the Dean approves, the response is sent to the student with a copy to the Online Manager, Department Chair, or Site Director and the instructor. If the Dean disapproves, the Dean writes recommendations on the response and sends it back to the AMC to reconsider until a final consensus is reached and a response can be sent to the student. This response is final.
Please note that some departments, such as Nursing, have other discipline-related accreditation standards which may require them to have additional approvals, steps, or timelines to the process while still being congruent with the institution’s policies. For example, Nursing will always have the Director of Nursing included in the appeal process. Students should be sure to check with the specific department to ensure that they fully understand any differences in the process.